Privacy Policy

At Cat Mania Shop, we value your privacy as much as your cat values their favourite napping spot. This policy explains how we collect, use, and protect your personal information when you visit our website (catmaniashop.com) or make purchases from our premium cat product range.

1. Information We Collect

Like carefully selecting ingredients for our grain-free cat foods, we only collect information necessary to serve you better:

• Order Information: Name, email, shipping/billing address, payment details (processed securely by our payment partners)
• Account Details: If you create an account, we store your login credentials and order history
• Communication Data: Emails, live chat transcripts, and other correspondence
• Technical Data: IP address, browser type, device information, and website usage patterns

2. How We Use Your Information

We handle your data with the same care we take in formulating our feline dental care products:

• Process orders and deliver your premium cat products worldwide
• Provide customer support as quick as a cat pouncing on its favourite toy
• Improve our website and product offerings
• Send order confirmations and shipping updates (no excessive marketing emails – we promise!)
• Prevent fraud and enhance security

3. Data Sharing & Disclosure

We’re as selective about sharing your data as cats are about who they allow to pet them:

• Payment Processors: We share necessary payment information with our secure partners (PayPal, Stripe)
• Shipping Providers: Only the delivery information needed to get your cat products to you
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Trusted partners who help operate our website (with strict confidentiality agreements)

We never sell your data to third parties.

4. International Data Transfers

As we serve cat lovers globally (excluding some remote areas), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws and are as secure as our premium cat food packaging.

5. Data Security

We protect your information with the same dedication we apply to our product quality:

• Industry-standard encryption (SSL) for all transactions
• Regular security audits of our systems
• Limited access to personal data within our team
• Secure payment processing through PCI-compliant partners

6. Your Rights

You have rights regarding your personal data, including:

• Access to the information we hold about you
• Correction of inaccurate data
• Deletion of your data (where legally permissible)
• Objection to certain processing activities
• Withdrawal of consent (where applicable)

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small data files that help your browsing experience run as smoothly as our grain-free wet food pouches. We use:

• Essential Cookies: For basic site functionality and checkout process
• Analytics Cookies: To understand how customers use our site (anonymised data)
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy occasionally, just as we refine our cat product formulations. Significant changes will be communicated to customers.