Shipping & Returns

At Cat Mania Shop, we’re as committed to excellent service as your cat is to their 3am zoomies! Here’s everything you need to know about getting your purr-chases delivered and our fuss-free returns policy.

Shipping Information 🚚

Our Returns Promise 💝

We want you and your feline friend to be completely satisfied with every purchase. If something isn’t quite right, our returns policy is as simple as opening a fresh can of cat food!

What Can Be Returned?

Most items can be returned within 15 days of receiving them, provided they’re:

• Unused and in original condition
• In their original packaging with tags attached

How to Return an Item 📦

Returning an item is easier than teaching a cat to use a scratching post (well, almost)! Just follow these steps:

1. Contact Us within 15 days of receiving your order by emailing [email protected] with your return request
2. Wait for Approval – Our team will respond within 1-2 business days (faster than a cat to dinner time!) with return instructions
3. Package Your Item – Securely pack the unused, undamaged item in its original packaging
4. Ship It Back – Send the package to our Manchester address using a trackable shipping method

Subject: Return Request - Order #[Your Order Number]

Dear Cat Mania Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name]
Reason for Return: [Reason - e.g., wrong size, defective item, changed mind]
Preferred Resolution: [Refund / Exchange for [Product Name]]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns:

• Customs fees for returned items are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Refund Information 💷

Once we receive and inspect your return (which we’ll do as carefully as we formulate our cat products), here’s what happens:

• Timing: Refunds typically appear in your account within 5-10 business days after processing, depending on your payment provider
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: You’ll receive a refund for the product price minus any original shipping costs (unless the return is due to our error)

Exchanges 🔄

Need a different size or color? Prefer another cat toy? We’re happy to help! For exchanges:

1. Follow the same return process above
2. Specify in your email what you’d like instead
3. We’ll ship your new item as soon as we process your return (standard shipping times apply)

Damaged or Incorrect Items 😿

If you receive a damaged or incorrect item (which we work as hard to prevent as cats work to knock things off tables):

1. Contact us immediately at [email protected]
2. Include photos of the issue
3. We’ll arrange for a replacement or refund and cover all associated shipping costs