Welcome to Cat Mania Shop! We’re as delighted to have you here as a cat is with a fresh box. Before you start shopping for your feline friends, please take a moment to read these Terms and Conditions (“Terms”) that govern your use of our website (www.catmaniashop.com) and purchases.

1. Who We Are

Cat Mania Shop is a UK-based online retailer specialising in premium cat products, from nutritious foods to engaging toys and essential care items. Our mission is to make every cat’s life (and their human’s) more purr-fect!

Company Address: 81 Piccadilly, Manchester, GB M5H 4SW
Contact Email: [email protected]

2. Understanding These Terms

By accessing our website or making a purchase, you agree to these Terms. If you disagree with any part, please refrain from using our site. These terms may be updated occasionally, so we recommend checking back periodically.

3. Our Fabulous Feline Customers

Our products and services are designed for cat lovers worldwide (except where shipping restrictions apply). You must be at least 18 years old or have parental consent to make purchases.

4. Shopping with Us

4.1 Product Information

We take as much care describing our products as cats take grooming themselves! However:

  • Product images may vary slightly from actual items
  • Colors might differ due to monitor settings
  • We reserve the right to update product specifications when necessary

4.2 Product Availability

While we try to keep our shelves as well-stocked as a cat’s food bowl, occasionally items may sell out. If this happens with your order, we’ll contact you faster than a cat to an empty food dish!

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We occasionally run promotions – these will be clearly marked with start/end dates.

5. Ordering Process

5.1 How to Order

Ordering is easier than teaching a kitten to pounce:

  1. Browse our products (the fun part!)
  2. Add items to your cart
  3. Proceed to checkout
  4. Enter shipping and payment details
  5. Review and confirm your order
  6. Receive order confirmation by email

5.2 Order Acceptance

Your order represents an offer to purchase which we accept when we send the order confirmation. We reserve the right to refuse orders for any reason.

5.3 Order Changes/Cancellations

Need to change your order? Contact us immediately at [email protected]. We’ll try to help, but can’t guarantee changes once processing begins.

6. Payment Purr-ticulars

6.1 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

6.2 Payment Security

We take payment security as seriously as a cat guards its favorite napping spot! Our site uses SSL encryption to protect your data.

6.3 Failed Payments

If your payment fails, we’ll notify you faster than a cat knocks over a glass. Please check your payment details and try again.

7. Shipping Your Cat Goodies

7.1 Processing Time

We process orders (1-2 business days) faster than a cat pounces on a laser dot! Processing excludes weekends and holidays.

7.2 Shipping Options

Standard Shipping (£12.95): DHL/FedEx – 10-15 business days after dispatch

Free Shipping (orders over £50): EMS – 15-25 business days after dispatch

Note: We ship worldwide except to some remote areas and parts of Asia (where our carriers don’t deliver).

7.3 Delivery Issues

If your package seems lost (like a cat hiding in a cupboard), contact us immediately. We’ll work with carriers to resolve the issue.

7.4 Customs & Import Fees

International customers may be subject to customs fees. These are your responsibility, just like keeping your cat’s litter box clean!

8. Returns & Refunds

8.1 Our Returns Promise

We want you and your cat to be as happy with our products as a cat is with a sunny windowsill! Most unopened items can be returned within 15 days of delivery.

8.2 Non-Returnable Items

For hygiene reasons, we can’t accept returns on:

  • Opened food products (Cat Cans & Pouches, Dry Cat Food)
  • Used dental care items

8.3 Return Process

Returning an item is simpler than assembling a cat tree (almost!):

  1. Contact us within 15 days at [email protected]
  2. Wait for return approval (1-2 business days)
  3. Package the unused item in original packaging
  4. Ship to our Manchester address using a trackable method

8.4 Refunds

Once we receive and inspect your return (with the care we formulate our cat products):

  • Timing: 5-10 business days to your original payment method
  • Amount: Product price minus original shipping (unless our error)

8.5 Damaged/Incorrect Items

If you receive damaged or wrong items (which we work as hard to prevent as cats work to knock things off tables):

  • Contact us immediately with photos
  • We’ll arrange replacement/refund and cover shipping

9. Your Responsibilities

By using our site, you agree to:

  • Provide accurate information when ordering
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for all activities under your account
  • Check local laws regarding imported pet products

10. Intellectual Property

All content on our site (logos, text, images) is our property or used with permission, protected like a cat’s favorite toy! You may not use any content without our written permission.

11. Liability Limitations

We’re not liable for:

  • Indirect or consequential losses
  • Events beyond our reasonable control
  • Incorrect product use (always follow manufacturer guidelines)

Our total liability is limited to the order value.

12. Privacy Policy

We protect your data like a mother cat protects her kittens! See our separate Privacy Policy for details.

13. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

14. Contact Us

Questions? Contact our Manchester team at [email protected]. We respond faster than a cat to the sound of a treat bag opening!

Thanks for shopping at Cat Mania Shop – where every purchase supports happy, healthy kitties!